01Technical supportExisting client?
Existing client?
We’re still with you after launch.
This page is for current TIQNIA clients: a technical issue, a change you need, or time to renew hosting, a domain or a support contract — start here.
Choose how to reach us
Support WhatsApp
The fastest way — send your request and it’s logged and followed until it’s closed.
Send a support request
Phone call
If it’s urgent (site down or a system not working), call us directly.
+20 104 441 7467Call support
Email
For requests that need details or attached files.
support@tiqnia.comSend an email
To help us help you faster, include:
- Your company and the site or system name
- What the problem is and when it started
- A screenshot or short video if you can
- Is work stopped, or is it a change that can wait?
02The processHow your request moves
How your request moves
from received to closed.
- 01
Received & logged
The request is logged under your company and you get a confirmation.
- 02
Reviewed & prioritised
We review it and set its priority: whatever stops your work comes first.
- 03
Solved & followed up
We fix it and confirm with you that everything works before closing it.
03RenewalsRenew ahead of time…
Renew ahead of time…
Don’t wait until something stops.
Message us well before the renewal date and we’ll arrange everything without your site or email being affected.
Request a renewal- Hosting
- Domain
- SSL certificate
- Business email
- Support & maintenance contracts
- X-Shop & Darb subscriptions
04Ongoing partnershipSupport doesn’t end at handover…
Support doesn’t end at handover…
we’re with you, infinitely.
From the day your business goes live, our support team monitors, updates and improves it with you — same team, same owner.
- LaunchLive for your customers
- MonitoringPerformance & stability, watched
- UpdatesSecurity & regular updates
- GrowthNew features as you grow
- And with you, alwaysSupport that keeps going
Not a client yet?
Talk to our sales team